Our Shipping Policy
Most items will be shipped by Australia Post as this is the most economical way. For fragile or large items we may elect to ship by another carrier such as Fed Ex or UPS or DHL and will notify you if that is the case. All orders shipped to addresses inside of Australia. Will be shipped by Australia Post.
*Please note that we only ship to confirmed addresses and Not to PO BOX numbers for security reasons.
Our Return Policy
We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our contact form to ask us any further questions or request extra photographs about the item.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days by phone or email.
Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
Our Restocking Policy
10% restocking fees will be charged.
Our Damage Policy
We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, contact us straight away and we will advise you how to make a claim with the carrier, They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.